Shipping policy

Every RŪH order is prepared with care before beginning its journey to you.

PROCESSING 

In-stock orders are prepared after payment and order verification. During launches, holidays, or periods of high order volume, additional processing time may occasionally be needed.

Once your order has shipped, you will receive tracking information whenever available.

PRE-ORDERS

Pieces marked Pre-Order are part of an upcoming production and are not available for immediate shipment.

We do our best to provide accurate timelines, although production, quality-control, customs, or carrier delays may occasionally affect the expected shipping date.

If there is a significant change to your order's estimated shipping timeline, we will keep you informed.

DOMESTIC & INTERNATIONAL SHIPPING

RŪH ships to available destinations shown at checkout.

Shipping options and rates are calculated during checkout based on your destination and selected service.

International orders may be subject to customs processing upon arrival in the destination country.

DUTIES & TAXES

Unless otherwise stated during checkout, customs duties, import taxes, and related fees are not included in your RŪH order total and may be collected separately by the destination country or carrier.

Because these charges vary by location, we recommend reviewing your country's import requirements before ordering.

DELIVERY

Delivery estimates provided by shipping carriers are approximate and may occasionally be affected by customs, weather, carrier delays, or other circumstances outside of our control.

Please take a moment to confirm that your shipping address is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible and we will do our best to assist before the order ships.

NEED HELP?

If you have any questions about your shipment, tracking, or delivery, please contact us through our Contact page. Our team will be happy to assist.